Voice of the Customer in Microsoft Dynamics 365 for Customer Service

Training  >>  Microsoft Dynamics 365 Training  >> Voice of the Customer in Microsoft Dynamics 365 for Customer Service

Voice of the Customer in Microsoft Dynamics 365 for Customer Service course is 1 Day / 8 Hours Instructor led training course helping individual and teams who wants to learn and expand their skills on Microsoft Dynamics 365 for Customer Service App. You will learn detailed step-by-step instructions to Create and Manage Surveys, add themes and images to surveys, create questions and control distribution of surveys and managing responses.

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Course ID	81063
Course Name	Voice of the Customer in Microsoft Dynamics 365 for Customer Service
Course Duration	1 Day / 8 Hours
Exam ID	—
Courseware	Custom Courseware
Practice on	Microsoft Dynamics 365 for Customer Service App
Language	English
Mode	Classroom, One-One, Online, Corporate

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Course Outline

Lesson 00: Introduction to Out of the Box Microsoft Dynamics 365

Lesson 01: Introduction and Overview

Lesson 02: Survey Creation

Lesson 03: Advanced Design Considerations

Lesson 04: Distribution and Responses

Lesson 05: Reporting and Analytics

Lesson 06: Microsoft Dynamics 365 for Customer Service – Review

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✔ Reference Book
✔ Slides Handout
✔ Practice Labs
✔ Exam BluePrint
✔ Trial Software
✔ Reference Links
✔ 1 year 360Skills email Support
✔ Course Completion Certification from 360Skills

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Frequently Asked Questions –

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– Some basic experience using Windows applications
– Knowledge of basic customer service processes in a business
– basic knowledge of Microsoft Dynamics 365 CRM

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The audience includes but not limited to
– End Users including Customer Executives, Team Leaders etc,
– Implementation consultants,
– Technical support personnel,
– Functional Consultants,
– System engineers,
– and system administrators.
– Other Individuals responsible for managing and working on Microsoft Dynamics 365 application.

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Yes, you will be provided with a Course Completion Certificate from 360 Skills which will help validate your augmented knowledge and skill set in optimally working with Microsoft Dynamics 365 Apps.
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