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Voice of the Customer in Microsoft Dynamics 365 for Customer Service

Training  >>  Microsoft Dynamics 365 Training  >> Voice of the Customer in Microsoft Dynamics 365 for Customer Service

Voice of the Customer in Microsoft Dynamics 365 for Customer Service course is 1 Day / 8 Hours Instructor led training course helping individual and teams who wants to learn and expand their skills on Microsoft Dynamics 365 for Customer Service App. You will learn detailed step-by-step instructions to Create and Manage Surveys, add themes and images to surveys, create questions and control distribution of surveys and managing responses.

Course DetailsContentCertificationDeliverables
Course ID 81063
Course Name Voice of the Customer in Microsoft Dynamics 365 for Customer Service
Course Duration 1 Day / 8 Hours
Exam ID
Courseware Custom Courseware
Practice on Microsoft Dynamics 365 for Customer Service App
Language English
Mode Classroom, One-One, Online, Corporate
Course outline
Course Outline
 Lesson 00: Introduction to Out of the Box Microsoft Dynamics 365
Lesson 01: Introduction and Overview
Lesson 02: Survey Creation
Lesson 03: Advanced Design Considerations
Lesson 04: Distribution and Responses
Lesson 05: Reporting and Analytics
Lesson 06: Microsoft Dynamics 365 for Customer Service – Review

    ✔ Reference Book
    ✔ Slides Handout
    ✔ Practice Labs
    ✔ Exam BluePrint
    ✔ Trial Software
    ✔ Reference Links
    ✔ 1 year 360Skills email Support
    ✔ Course Completion Certification from 360Skills







Learn and Practice with group of similar minded people in a real classroom environment. 

Current Locations : 

Gurgaon(India) , Dubai(UAE),

Singapore, Sydney (Australia)


Learn and Practice driectly with Trainer with 100% individual focus 


Delivered online over Internet

using GoToMeeting / Ms Team


Learn and Practice with your dedicated group on Content that is highly customized to fit your training need.


Any TimeZone

Any Place


Frequently Asked Questions –

Is there any Prerequisites for Training?

– Some basic experience using Windows applications
– Knowledge of basic customer service processes in a business
– basic knowledge of Microsoft Dynamics 365 CRM

What is Expected Audience Profile for Voice of the Customer in Microsoft Dynamics 365 for Customer Service course?

The audience includes but not limited to
– End Users including Customer Executives, Team Leaders etc,
– Implementation consultants,
– Technical support personnel,
– Functional Consultants,
– System engineers,
– and system administrators.
– Other Individuals responsible for managing and working on Microsoft Dynamics 365 application.

Will I receive any certification upon completion of the training program?
Yes, you will be provided with a Course Completion Certificate from 360 Skills which will help validate your augmented knowledge and skill set in optimally working with Microsoft Dynamics 365 Apps.


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