For any IT firm to run smoothly, having an efficient Help Desk or a Service Desk stands as the primary requirement. ITIL defines the IT Service Help Desk and Support as the chief IT function within the discipline of IT Service Management (ITSM). At 360 Skills, we provide comprehensive Service Desk/Help Desk Solutions and Services to provide an effective Single Point of Contact (SPOC) for the mutual benefit of the users, IT staff, and the IT firms. The help desk management system is managed by a highly qualified team of professionals with proven records of success. Hence, whether your requirement is related to Help Desk Support, Set Up, or overall IT Service Desk Management, we at 360 Skills are geared up for all!
Service Desk / Help Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact (“SPOC”) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives.
We provide complete solution for Service/Help Desk, which includes Tool, Resource and Ticketing system. Currently we have 24×5, 24×7 and 8×5 and 8×7 support models.