Service Intelligence in Microsoft Dynamics 365 for Customer Service

Training  >>  Microsoft Dynamics 365 Training  >> Service Intelligence in Microsoft Dynamics 365 for Customer Service

Service Intelligence in Microsoft Dynamics 365 for Customer Service course is 1 Day / 8 Hours Instructor led training course helping individual and teams who wants to learn and expand their skills on Microsoft Dynamics 365 for Customer Service App. You will learn detailed step-by-step instructions with focus to utilize the knowledge captured in knowledgebase articles, existing cases for readily providing customers the information required, resolving their issues and complaints. The course further guides on utilizing interactive service hub to improve agent and user experience thereby improving the customer service.

Course DetailsContentCertificationDeliverables
Course ID 81058
Course Name Service Intelligence in Microsoft Dynamics 365 for Customer Service
Course Duration 1 Day / 8 Hours
Exam ID
Courseware Custom Courseware
Practice on Microsoft Dynamics 365 for Customer Service App
Language English
Mode Classroom, One-One, Online, Corporate
Course outline
Course Outline
 Lesson 00: Introduction to Out of the Box Microsoft Dynamics 365
Lesson 01: Knowledge Management
Lesson 02: Interactive Service Hub
Lesson 03: Intro to Service Analysis Tools
Lesson 04: Service Analytics Tools Extended
Lesson 05: Microsoft Dynamics 365 for Customer Service – Review


Exam ID Exam Name Course ID More Information Technology
MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment 81071 More Info Microsoft Dynamics 365 CRM
MB2-716 Microsoft Dynamics 365 Customization and Configuration 81059, 81060 More Info Microsoft Dynamics 365 CRM
MB2-717 Microsoft Dynamics 365 for Sales 81055, 81056, 81066 More Info Microsoft Dynamics 365 CRM
MB2-718 Microsoft Dynamics 365 for Customer Service 81057,81058, 81063, 81064, 81065 More Info Microsoft Dynamics 365 CRM
    ✔ Reference Book
    ✔ Slides Handout
    ✔ Practice Labs
    ✔ Exam BluePrint
    ✔ Trial Software
    ✔ Reference Links
    ✔ 1 year 360Skills email Support
    ✔ Course Completion Certification from 360Skills

CLASSROOM

Learn and Practice with group of similar minded people in a real classroom environment. 


Current Locations : 

Gurgaon(India) , Dubai(UAE),

Singapore, Sydney (Australia)

ONE - ONE

Learn and Practice driectly with Trainer with 100% individual focus 


Worldwide

Delivered online over Internet


Delivered over Webex / Skype 

CORPORATE

Learn and Practice with your dedicated group on Content that is highly customized to fit your training need.


Worldwide


All TimeZones

Any Places

 

Frequently Asked Questions –

Is there any Prerequisites for Training?

– Some basic experience using Windows applications
– Knowledge of basic customer service processes in a business

What is Expected Audience Profile for Service Intelligence in Microsoft Dynamics 365 for Customer Service course?

The audience includes but not limited to
– End Users,
– Implementation consultants,
– Technical support personnel,
– Functional Consultants,
– System engineers,
– and system administrators.
– Other Individuals responsible for managing and working on Microsoft Dynamics 365 application.

Will I receive any certification upon completion of the training program?
Yes, you will be provided with a Course Completion Certificate from 360 Skills which will help validate your augmented knowledge and skill set in optimally working with Microsoft Dynamics 365 Apps.

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