Service Intelligence in Microsoft Dynamics 365 for Customer Service course is 1 Day / 8 Hours Instructor led training course helping individual and teams who wants to learn and expand their skills on Microsoft Dynamics 365 for Customer Service App. You will learn detailed step-by-step instructions with focus to utilize the knowledge captured in knowledgebase articles, existing cases for readily providing customers the information required, resolving their issues and complaints. The course further guides on utilizing interactive service hub to improve agent and user experience thereby improving the customer service.
|Course Name||Service Intelligence in Microsoft Dynamics 365 for Customer Service|
|Course Duration||1 Day / 8 Hours|
|Practice on||Microsoft Dynamics 365 for Customer Service App|
|Mode||Classroom, One-One, Online, Corporate|
✔ Reference Book
✔ Slides Handout
✔ Practice Labs
✔ Exam BluePrint
✔ Trial Software
✔ Reference Links
✔ 1 year 360Skills email Support
✔ Course Completion Certification from 360Skills
Learn and Practice with group of similar minded people in a real classroom environment.
Current Locations :
Gurgaon(India) , Dubai(UAE),
Singapore, Sydney (Australia)
ONE - ONE
Learn and Practice driectly with Trainer with 100% individual focus
Delivered online over Internet
Delivered over Webex / Skype
Learn and Practice with your dedicated group on Content that is highly customized to fit your training need.
Frequently Asked Questions –