Training >> Microsoft Dynamics 365 Training >> Customization in Microsoft Dynamics 365 for Sales and Customer Service
Customization in Microsoft Dynamics 365 for Sales and Customer Service course is 2 Day / 16 Hours Instructor led training course helping individual and teams who wants to learn and expand their skills to customize the Microsoft Dynamics 365 for Sales and Customer Service module. You will learn detailed step-by-step instructions to create solutions, entity, fields, Entity relationship, customize forms, views, reports and dashboards.
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Course ID | — |
Course Name | Customization in Microsoft Dynamics 365 for Sales and Customer Service |
Course Duration | 2 Days / 16 Hours |
Exam ID | MB2-716 |
Courseware | Custom Courseware |
Practice on | Microsoft Dynamics 365 Sales and Customer Service Module |
Language | English |
Mode | Classroom, One-One, Online, Corporate |
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[su_spoiler title=”Course outline” open=”yes” style=”default” icon=”plus” anchor=”” class=””]
Course Outline | |
Lesson 00: Introduction to Out of the Box CRM | Lesson 06: Customizing Forms |
Lesson 01: Introduction to Customizing Dynamics 365 | Lesson 07: Business Rules |
Lesson 02: Introduction to Solutions | Lesson 08: Views and Visualizations |
Lesson 03: Entity and Field Customization Basics | Lesson 09: Customizing for Interactive Service Hub |
Lesson 04: Additional Field Customizations | Lesson 10: Customization for Mobile |
Lesson 05: Relationships | — |
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Exam ID | Exam Name | Course ID | More Information | |
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MB2-715 | Microsoft Dynamics 365 customer engagement Online Deployment | 81071 | [su_button url="#enquirenow"]More Info[/su_button] | Microsoft Dynamics 365 CRM |
MB2-716 | Microsoft Dynamics 365 Customization and Configuration | 81059, 81060 | [su_button url="#enquirenow"]More Info[/su_button] | Microsoft Dynamics 365 CRM |
MB2-717 | Microsoft Dynamics 365 for Sales | 81055, 81056, 81066 | [su_button url="#enquirenow"]More Info[/su_button] | Microsoft Dynamics 365 CRM |
MB2-718 | Microsoft Dynamics 365 for Customer Service | 81057,81058, 81063, 81064, 81065 | [su_button url="#enquirenow"]More Info[/su_button] | Microsoft Dynamics 365 CRM |
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✔ Reference Book
✔ Slides Handout
✔ Practice Labs
✔ Exam BluePrint
✔ Trial Software
✔ Reference Links
✔ 1 year 360Skills email Support
✔ Course Completion Certification from 360Skills
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Frequently Asked Questions –
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[su_spoiler title=”Is there any Prerequisites for Training?” open=”yes” style=”default” icon=”plus” anchor=”” class=””]
Basic knowledge about business processes, table relationship is required
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[su_spoiler title=”What is Expected Audience Profile?” open=”no” style=”default” icon=”plus” anchor=”” class=””]
The audience includes but not limited to
– developers,
– implementation consultants,
– technical support personnel,
– and system administrators.
– Other Individuals responsible for assessing customer’s business needs and customise the application.
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[su_spoiler title=”What is Microsoft Dynamics 365?” open=”no” style=”default” icon=”plus” anchor=”” class=””]
Microsoft Dynamics 365 is an amalgamation tool of Microsoft CRM and ERP cloud that supports businesses with its intelligence and streamlining features. Many businesses like finance, customer supply chains, and customer service use Dynamics 365.
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[su_spoiler title=”How will learning Microsoft Dynamics 365 help me in my career?” open=”no” style=”default” icon=”plus” anchor=”” class=””]
Microsoft Dynamics 365 is one of the most used ERP and CRM tool available today! It has an extensive range of out of the box features that not only help raise business process productivity but also improve accuracy. A lot of organizations are nowadays looking for Dynamics 365 Experts to manage and customize their Dynamics 365 deployment on cloud as well as on Premise.
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[su_spoiler title=”Will I receive any certification upon completion of the training program?” open=”no” icon=”plus” anchor=”” class=””]
Yes, you will be provided with a Course Completion Certificate from 360 Skills which will help validate your augmented knowledge and skill set in optimally working with Microsoft Dynamics 365 for Sales and Customer Service Apps.
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