Agent Enablement in Microsoft Dynamics 365 for Customer Service

Training  >>  Microsoft Dynamics 365 Training  >> Agent Enablement in Microsoft Dynamics 365 for Customer Service

Agent Enablement in Microsoft Dynamics 365 for Customer Service course is 1 Day / 8 Hours Instructor led training course helping individual and teams who wants to learn and expand their skills on Microsoft Dynamics 365 for Customer Service App. You will learn detailed step-by-step instructions on powerful customer services functionality of Microsoft Dynamics 365 for Customer Service App. You will get into details and learn about the process of working with the customer queries, compliant and issues to its resolution in Dynamics 365 for Customer Service App.

[su_tabs style=”default” active=”1″ vertical=”no” class=””]

[su_tab title=”Course Details” disabled=”no” anchor=”” url=”” target=”blank” class=””]

Course ID	81057
Course Name	Agent Enablement in Microsoft Dynamics 365 for Customer Service
Course Duration	1 Day / 8 Hours
Exam ID	—
Courseware	Custom Courseware
Practice on	Microsoft Dynamics 365 for Customer Service App
Language	English
Mode	Classroom, One-One, Online, Corporate

[/su_tab]

[su_tab title=”Content” disabled=”no” anchor=”” url=”” target=”blank” class=””]

[su_spoiler title=”Course outline” open=”yes” style=”default” icon=”plus” anchor=”” class=””]

Course Outline

Lesson 00: Introduction to Out of the Box Microsoft Dynamics 365

Lesson 01: Introduction to Service Module

Lesson 02: Case Management

Lesson 03: Service Level Agreements

Lesson 04: Entitlements

Lesson 05: Queue Management

[/su_spoiler]

[/su_tab]

[su_tab title=”Certification” disabled=”no” anchor=”” url=”” target=”blank” class=””]

[/su_tab]

[su_tab title=”Deliverables” disabled=”no” anchor=”” url=”” target=”blank” class=””]

✔ Reference Book
✔ Slides Handout
✔ Practice Labs
✔ Exam BluePrint
✔ Trial Software
✔ Reference Links
✔ 1 year 360Skills email Support
✔ Course Completion Certification from 360Skills

[/su_tab]

[/su_tabs]

[supsystic-price-table id=27]

 

Frequently Asked Questions –

[su_accordion class=””]

[su_spoiler title=”Is there any Prerequisites for Training?” open=”yes” style=”default” icon=”plus” anchor=”” class=””]

– Some basic experience using Windows applications
– Knowledge of basic customer service organizational roles in a business

[/su_spoiler]

[su_spoiler title=”What is Expected Audience Profile for Agent Enablement in Microsoft Dynamics 365 for Customer Service course?” open=”no” style=”default” icon=”plus” anchor=”” class=””]

The audience includes but not limited to
– End Users,
– Implementation consultants,
– Technical support personnel,
– Functional Consultants,
– System engineers,
– and system administrators.
– Other Individuals responsible for managing and working on Microsoft Dynamics 365 application.

[/su_spoiler]

[su_spoiler title=”Will I receive any certification upon completion of the training program?” open=”no” icon=”plus” anchor=”” class=””]
Yes, you will be provided with a Course Completion Certificate from 360 Skills which will help validate your augmented knowledge and skill set in optimally working with Microsoft Dynamics 365 Apps.
[/su_spoiler]
[/su_accordion]

.