Agent Enablement in Microsoft Dynamics 365 for Customer Service

Training >> Microsoft Dynamics 365 Training >> Agent Enablement in Microsoft Dynamics 365 for Customer Service

Agent Enablement in Microsoft Dynamics 365 for Customer Service course is 1 Day / 8 Hours Instructor led training course helping individual and teams who wants to learn and expand their skills on Microsoft Dynamics 365 for Customer Service App. You will learn detailed step-by-step instructions on powerful customer services functionality of Microsoft Dynamics 365 for Customer Service App. You will get into details and learn about the process of working with the customer queries, compliant and issues to its resolution in Dynamics 365 for Customer Service App.

Course DetailsContentCertificationDeliverables

Course ID	81057
Course Name	Agent Enablement in Microsoft Dynamics 365 for Customer Service
Course Duration	1 Day / 8 Hours
Exam ID	—
Courseware	Custom Courseware
Practice on	Microsoft Dynamics 365 for Customer Service App
Language	English
Mode	Classroom, One-One, Online, Corporate

Course outline

Course Outline
Lesson 00: Introduction to Out of the Box Microsoft Dynamics 365
Lesson 01: Introduction to Service Module
Lesson 02: Case Management
Lesson 03: Service Level Agreements
Lesson 04: Entitlements
Lesson 05: Queue Management

Exam ID	Exam Name	Course ID	More Information	Technology
MB2-715	Microsoft Dynamics 365 customer engagement Online Deployment	81071	More Info	Microsoft Dynamics 365 CRM
MB2-716	Microsoft Dynamics 365 Customization and Configuration	81059, 81060	More Info	Microsoft Dynamics 365 CRM
MB2-717	Microsoft Dynamics 365 for Sales	81055, 81056, 81066	More Info	Microsoft Dynamics 365 CRM
MB2-718	Microsoft Dynamics 365 for Customer Service	81057,81058, 81063, 81064, 81065	More Info	Microsoft Dynamics 365 CRM

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Description

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CLASSROOM

Learn and Practice with group of similar minded people in a real classroom environment.

Current Locations :

Gurgaon(India) , Dubai(UAE),

Singapore, Sydney (Australia)

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ONE - ONE

Learn and Practice driectly with Trainer with 100% individual focus

Worldwide

Delivered online over Internet

using GoToMeeting / Ms Team

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CORPORATE

Learn and Practice with your dedicated group on Content that is highly customized to fit your training need.

Worldwide

Any TimeZone

Any Place

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Frequently Asked Questions –

Is there any Prerequisites for Training?

– Some basic experience using Windows applications
– Knowledge of basic customer service organizational roles in a business

What is Expected Audience Profile for Agent Enablement in Microsoft Dynamics 365 for Customer Service course?

The audience includes but not limited to
– End Users,
– Implementation consultants,
– Technical support personnel,
– Functional Consultants,
– System engineers,
– and system administrators.
– Other Individuals responsible for managing and working on Microsoft Dynamics 365 application.

Will I receive any certification upon completion of the training program?

Yes, you will be provided with a Course Completion Certificate from 360 Skills which will help validate your augmented knowledge and skill set in optimally working with Microsoft Dynamics 365 Apps.

Agent Enablement in Microsoft Dynamics 365 for Customer Service

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