Unified Service Desk in Microsoft Dynamics 365 for Customer Service

Training  >>  Microsoft Dynamics 365 Training  >> Unified Service Desk in Microsoft Dynamics 365 for Customer Service

Unified Service Desk in Microsoft Dynamics 365 for Customer Service course is 1 Day / 8 Hours Instructor led training course helping individual and teams who wants to learn and expand their skills on Microsoft Dynamics 365 for Customer Service App. You will learn detailed step-by-step instructions to setup and perform basic configuration for Unified Service Desk for Dynamics 365.

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Course ID	81064
Course Name	Unified Service Desk in Microsoft Dynamics 365 for Customer Service
Course Duration	1 Day / 8 Hours
Exam ID	—
Courseware	Custom Courseware
Practice on	Microsoft Dynamics 365 for Customer Service App and Unified Service Desk
Language	English
Mode	Classroom, One-One, Online, Corporate

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Course Outline

Lesson 00: Introduction to Out of the Box Microsoft Dynamics 365

Lesson 01: Introduction and Overview

Lesson 02: Setup and Installation

Lesson 03: Hosted Controls

Lesson 04: UII Actions, Action Calls, and Toolbars

Lesson 05: Window Navigation Rules

Lesson 06: Debugger and Data Parameters

Lesson 07: Bringing it all together and where to go from here

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✔ Reference Book
✔ Slides Handout
✔ Practice Labs
✔ Exam BluePrint
✔ Trial Software
✔ Reference Links
✔ 1 year 360Skills email Support
✔ Course Completion Certification from 360Skills

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Frequently Asked Questions –

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– Some basic experience using Windows applications
– basic working knowledge of Microsoft Dynamics 365 CRM

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The audience includes but not limited to
– End Users including Customer Executives, Team Leaders etc,
– Implementation consultants,
– Technical support personnel,
– Functional Consultants,
– System engineers,
– and system administrators.
– Other Individuals responsible for managing and working on Microsoft Dynamics 365 application.

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[su_spoiler title=”Will I receive any certification upon completion of the training program?” open=”no” icon=”plus” anchor=”” class=””]
Yes, you will be provided with a Course Completion Certificate from 360 Skills which will help validate your augmented knowledge and skill set in optimally working with Microsoft Dynamics 365 Apps.
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