Training >> Microsoft Dynamics 365 Training >> Service Intelligence in Microsoft Dynamics 365 for Customer Service
Service Intelligence in Microsoft Dynamics 365 for Customer Service course is 1 Day / 8 Hours Instructor led training course helping individual and teams who wants to learn and expand their skills on Microsoft Dynamics 365 for Customer Service App. You will learn detailed step-by-step instructions with focus to utilize the knowledge captured in knowledgebase articles, existing cases for readily providing customers the information required, resolving their issues and complaints. The course further guides on utilizing interactive service hub to improve agent and user experience thereby improving the customer service.
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Course ID | 81058 |
Course Name | Service Intelligence in Microsoft Dynamics 365 for Customer Service |
Course Duration | 1 Day / 8 Hours |
Exam ID | — |
Courseware | Custom Courseware |
Practice on | Microsoft Dynamics 365 for Customer Service App |
Language | English |
Mode | Classroom, One-One, Online, Corporate |
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[su_spoiler title=”Course outline” open=”yes” style=”default” icon=”plus” anchor=”” class=””]
Course Outline | |
Lesson 00: Introduction to Out of the Box Microsoft Dynamics 365 | |
Lesson 01: Knowledge Management | |
Lesson 02: Interactive Service Hub | |
Lesson 03: Intro to Service Analysis Tools | |
Lesson 04: Service Analytics Tools Extended | |
Lesson 05: Microsoft Dynamics 365 for Customer Service – Review |
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Exam ID | Exam Name | Course ID | More Information | |
---|---|---|---|---|
MB2-715 | Microsoft Dynamics 365 customer engagement Online Deployment | 81071 | [su_button url="#enquirenow"]More Info[/su_button] | Microsoft Dynamics 365 CRM |
MB2-716 | Microsoft Dynamics 365 Customization and Configuration | 81059, 81060 | [su_button url="#enquirenow"]More Info[/su_button] | Microsoft Dynamics 365 CRM |
MB2-717 | Microsoft Dynamics 365 for Sales | 81055, 81056, 81066 | [su_button url="#enquirenow"]More Info[/su_button] | Microsoft Dynamics 365 CRM |
MB2-718 | Microsoft Dynamics 365 for Customer Service | 81057,81058, 81063, 81064, 81065 | [su_button url="#enquirenow"]More Info[/su_button] | Microsoft Dynamics 365 CRM |
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✔ Reference Book
✔ Slides Handout
✔ Practice Labs
✔ Exam BluePrint
✔ Trial Software
✔ Reference Links
✔ 1 year 360Skills email Support
✔ Course Completion Certification from 360Skills
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Frequently Asked Questions –
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[su_spoiler title=”Is there any Prerequisites for Training?” open=”yes” style=”default” icon=”plus” anchor=”” class=””]
– Some basic experience using Windows applications
– Knowledge of basic customer service processes in a business
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[su_spoiler title=”What is Expected Audience Profile for Service Intelligence in Microsoft Dynamics 365 for Customer Service course?” open=”no” style=”default” icon=”plus” anchor=”” class=””]
The audience includes but not limited to
– End Users,
– Implementation consultants,
– Technical support personnel,
– Functional Consultants,
– System engineers,
– and system administrators.
– Other Individuals responsible for managing and working on Microsoft Dynamics 365 application.
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[su_spoiler title=”Will I receive any certification upon completion of the training program?” open=”no” icon=”plus” anchor=”” class=””]
Yes, you will be provided with a Course Completion Certificate from 360 Skills which will help validate your augmented knowledge and skill set in optimally working with Microsoft Dynamics 365 Apps.
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