Service Intelligence in Microsoft Dynamics 365 for Customer Service

Training  >>  Microsoft Dynamics 365 Training  >> Service Intelligence in Microsoft Dynamics 365 for Customer Service

Service Intelligence in Microsoft Dynamics 365 for Customer Service course is 1 Day / 8 Hours Instructor led training course helping individual and teams who wants to learn and expand their skills on Microsoft Dynamics 365 for Customer Service App. You will learn detailed step-by-step instructions with focus to utilize the knowledge captured in knowledgebase articles, existing cases for readily providing customers the information required, resolving their issues and complaints. The course further guides on utilizing interactive service hub to improve agent and user experience thereby improving the customer service.

Course DetailsContentCertificationDeliverables
Course ID 81058
Course Name Service Intelligence in Microsoft Dynamics 365 for Customer Service
Course Duration 1 Day / 8 Hours
Exam ID
Courseware Custom Courseware
Practice on Microsoft Dynamics 365 for Customer Service App
Language English
Mode Classroom, One-One, Online, Corporate
Course outline


Exam IDExam NameCourse IDMore InformationTechnology
MB2-715Microsoft Dynamics 365 customer engagement Online Deployment81071 More InfoMicrosoft Dynamics 365 CRM
MB2-716Microsoft Dynamics 365 Customization and Configuration81059, 81060 More InfoMicrosoft Dynamics 365 CRM
MB2-717Microsoft Dynamics 365 for Sales81055, 81056, 81066 More InfoMicrosoft Dynamics 365 CRM
MB2-718Microsoft Dynamics 365 for Customer Service81057,81058, 81063, 81064, 81065 More InfoMicrosoft Dynamics 365 CRM
    ✔ Reference Book
    ✔ Slides Handout
    ✔ Practice Labs
    ✔ Exam BluePrint
    ✔ Trial Software
    ✔ Reference Links
    ✔ 1 year 360Skills email Support
    ✔ Course Completion Certification from 360Skills

CLASSROOM

Learn and Practice with group of similar minded people in a real classroom environment. 


Current Locations : 

Gurgaon(India) , Dubai(UAE),

Singapore, Sydney (Australia)

ONE - ONE

Learn and Practice driectly with Trainer with 100% individual focus 


Worldwide

Delivered online over Internet


Delivered over Webex / Skype 

CORPORATE

Learn and Practice with your dedicated group on Content that is highly customized to fit your training need.


Worldwide


All TimeZones

Any Places

 

Frequently Asked Questions –

Is there any Prerequisites for Training?
What is Expected Audience Profile for Service Intelligence in Microsoft Dynamics 365 for Customer Service course?

Will I receive any certification upon completion of the training program?

.