Configuration in Microsoft Dynamics 365 for Sales and Customer Service

Training  >>  Microsoft Dynamics 365 Training  >>  Configuration in Microsoft Dynamics 365 for Sales and Customer Service

Configuration in Microsoft Dynamics 365 for Sales and Customer Service course is 2 Day / 16 Hours Instructor led training course helping individual and teams who wants to learn and expand their skills to Configure the Microsoft Dynamics 365 for Sales and Customer Service module. You will learn detailed step-by-step instructions to configure Security using security roles and Hierarchical Security, Configure Knowledge Management, Create Workflows, Dialogs, Actions, and Business Process Flows in addition to Configuring Dynamics 365 and Office 365 together for seamless integration.

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Course ID	—
Course Name	Configuration in Microsoft Dynamics 365 for Sales and Customer Service
Course Duration	2 Days / 16 Hours
Exam ID	MB2-716
Courseware	Custom Courseware
Practice on	Microsoft Dynamics 365 Sales and Customer Service Module
Language	English
Mode	Classroom, One-One, Online, Corporate

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Course Outline

Lesson 00: Introduction to Out of the Box Microsoft Dynamics 365

Lesson 01: Introduction to Configuring Dynamics 365

Lesson 02: The Dynamics 365 Security Model

Lesson 03: Implementing Hierarchical Security

Lesson 04: Knowledge Management

Lesson 05: Introduction to Processes

Lesson 06: Business Process Flows

Lesson 07: Dynamics 365 and Office 365

Lesson 08: Customizing Charts and Dashboards

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✔ Reference Book
✔ Slides Handout
✔ Practice Labs
✔ Exam BluePrint
✔ Trial Software
✔ Reference Links
✔ 1 year 360Skills email Support
✔ Course Completion Certification from 360Skills

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Frequently Asked Questions –

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[su_spoiler title=”Is there any Prerequisites for Training?” open=”yes” style=”default” icon=”plus” anchor=”” class=””]

Basic knowledge about Business Processes, Workflows, Office 365 is required.
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[su_spoiler title=”What is Expected Audience Profile for Configuration in Microsoft Dynamics 365 for Sales and Customer Service course?” open=”no” style=”default” icon=”plus” anchor=”” class=””]

The audience includes but not limited to
– Developers,
– Implementation consultants,
– Technical support personnel,
– Functional Consultants,
– System engineers,
– and system administrators.
– Other Individuals responsible for assessing customer’s business needs and configuring the application.

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[su_spoiler title=”What is Microsoft Dynamics 365?” open=”no” style=”default” icon=”plus” anchor=”” class=””]
Microsoft Dynamics 365 is an amalgamation tool of Microsoft CRM and ERP cloud that supports businesses with its intelligence and streamlining features. Many businesses like finance, customer supply chains, and customer service use Dynamics 365.

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[su_spoiler title=”How will learning Microsoft Dynamics 365 help me in my career?” open=”no” style=”default” icon=”plus” anchor=”” class=””]
Microsoft Dynamics 365 is one of the most used ERP and CRM tool available today! It has an extensive range of out of the box features that not only help raise business process productivity but also improve accuracy. A lot of organizations are nowadays looking for Dynamics 365 Experts to manage and customize their Dynamics 365 deployment on cloud as well as on Premise.

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[su_spoiler title=”Will I receive any certification upon completion of the training program?” open=”no” icon=”plus” anchor=”” class=””]
Yes, you will be provided with a Course Completion Certificate from 360 Skills which will help validate your augmented knowledge and skill set in optimally working with Microsoft Dynamics 365 Sales and Customer Service Apps.
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